Warranty Coverage
This warranty is expressly limited to purchasers of GRxplore products from the GRxplore official website or authorized resellers/agents (collectively, "Authorized Channels").
This warranty applies solely to GRxplore mounts and components. It does not cover any device mounted or attached to a GRxplore mount, such as a phone, action camera, computer, or other device.
GRxplore products are covered by a 2-year warranty from the original date of purchase, to be free from manufacturer's defects in materials and workmanship.
This warranty applies only to the original purchaser and is non-transferable.
At our sole discretion, we will either repair the defective product, replace it with a new or refurbished equivalent, or issue a refund of the original purchase price. This warranty covers restoration of functionality and does not include product feature upgrades.
Warranty Exclusions
This warranty does not cover any product or part that has been:
- Subject to normal wear and tear, including but not limited to scratches, scuffs, or fading of surface finishes;
- Used, installed, or maintained in a manner inconsistent with the product instructions;
- Disassembled, repaired, or modified by any party not authorized by GRxplore;
- Damaged by external causes such as drops, impacts, fire, liquid immersion, extreme heat or cold, or other environmental factors beyond normal use conditions;
- Damaged due to misuse, negligence, or accident.
If a product or part has been discontinued during the warranty period, we will, at our option, replace it with a functionally equivalent part or product. If no equivalent is available, we will offer a comparable replacement or a refund of the original purchase price.
Warranty Disclaimers
To the maximum extent permitted by applicable law, this warranty is exclusive and GRxplore disclaims all other statutory or implied warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
However, this disclaimer does not affect your statutory rights as a consumer under the laws of your country of purchase, which cannot be excluded or limited by this policy.
No agent, employee, or representative of GRxplore has any authority to bind GRxplore to any affirmation, representation, or warranty concerning GRxplore products or parts, except as expressly stated herein.
Warranty Procedure
All warranty claims must be submitted to the original point of purchase. To process your claim, please provide the following information:
- Order number or proof of purchase
- Detailed description of the issue
- Clear photo(s) or video showing the problem
- Your full name and shipping address (for replacement delivery)
Please complete the warranty claim form below and submit it along with the required information.
Contact Us
If you have any questions about our warranty policy, please contact us at info@grxplore.com.