Refund policy
At GRxplore, your satisfaction is our priority. We offer a 14-day money-back guarantee from the date of delivery.
Order cancellations: Once an order is placed, we typically process and prepare it for shipment within 24-48 hours. Orders may be cancelled within 24 hours of placing your order. If you wish to cancel your order, please ensure that your cancellation request is submitted within 24 hours and before the order has been shipped. If both conditions are met, your cancellation will be accepted.
Eligibility for Returns
We have a strict QC process which ensures that products being shipped are in perfect condition. To be eligible for a full refund, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Damaged, Defective, or Incorrect Items: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can make it right. In these cases, we will provide a prepaid return shipping label and instructions on how and where to send your package. If the return is due to any of the above reasons (defective, damaged, or incorrect item), all return shipping costs will be covered by us.
To ensure fairness for all customers, we kindly ask that orders are placed with genuine purchase intent. If you're unsure about an item, please contact us before ordering, and we're happy to help. Repeated returns of the same or similar items may be subject to a restocking fee of up to 10%.
Other Returns (Change of Mind or Personal Preference): For returns not caused by product defects, damage, or incorrect items (e.g., change of mind, personal preference, etc.), the return shipping costs are the responsibility of the customer. The shipping fee will vary depending on the carrier and shipping method selected by the customer.
Note: Please contact us to initiate a return before shipping any items back. Returns sent without prior authorization may experience significant delays or may not be processed.
Condition of Returned Items & Partial Refunds
Returned items must be in their original packaging and in resellable condition. If a product has been opened, tried, or used, and is returned in a condition that affects its resale value, we reserve the right to issue a partial refund to compensate for the loss of value. This also applies if items are returned incomplete. To avoid any deductions, please ensure the item remains unused if you are considering a return.
Exceptions
Please note that gift cards are strictly non-returnable and cannot be refunded.
All regular promotional and sale items remain fully eligible for returns under our standard 14-day policy, as long as they meet the return eligibility criteria listed above.
How to Start A Return
To initiate a return, you can complete our Return Request Form, or contact us directly at info@grxplore.com. Once your return request is approved, we will provide you with the return shipping address.
Refunds Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your refund.
Approved Refunds: The funds for the purchase price of the item will be credited back to your original payment method within 3-7 business days, depending on your bank or card issuer.
Shipping Fees: Please note that all original shipping fees are non-refundable.
If more than 10 business days have passed since we've approved your return, please contact us at info@grxplore.com.