Shipping policy
Shipping Rate & Free Shipping
Free shipping for orders over $100 is available for eligible destinations in:
| Order Value | Eligible Regions | Notes |
| Over $100 | The United States | The U.S. mainlan, not including Alaska, Hawaii & U.S. territories |
| Over $100 | Canada | Major regions of Canada |
| Over $100 | Mexico | Major regions of Mexico |
| Over $100 | Europe | The 27 EU member states, United Kingdom, Switzerland |
| Over $100 | Asia | Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, Vietnam |
| Over $100 | Middle East | Kuwait, Qatar, Saudi Arabia, United Arab Emirates |
| Over $100 | Oceania | Australia, New Zealand |
Other International Destinations
For destinations outside the free-shipping regions above, the standard shipping fee is $20. Orders of $100 or more receive a 50% shipping discount, reducing the shipping fee to $10.
For orders below $100
Orders over $100 qualify for free standard shipping to most destinations. For orders below $100, a flat shipping fee applies based on your delivery region.
- $10 Shipping Rate
| Region | Countries |
| North America | United States, Canada, Mexico |
| Europe | The 27 EU members states, Switzerland, United Kingdom |
| Asia |
Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, Vietnam |
| Middle East | Kuwait, Qatar, Saudi Arabia, United Arab Emirates |
| Oceania | Australia, New Zealand |
- $20 Shipping Rate
All other international destinations not listed above, including countries in South America, Africa, Central Asia, Eastern Europe, and the Pacific Islands. These destinations will be charged $20 shipping rate for order value below $100.
Shipping availability to certain remote areas may be limited. If we are unable to fulfill delivery to your address, we will contact you promptly after your order is placed.
Shipping fees are calculated based on your delivery address at checkout. If you have questions about your region, please contact us at info@grxplore.com.
Order Processing
Processing Time: We process all orders within 48 hours (excluding weekends and holidays). Please allow 1-2 business days for total order processing before shipment.
Cut-off Time
Orders placed before the end of the business day (18:00 UTC+8) will be processed the same day. Orders placed after this cut-off, or on weekends and public holidays, will be processed on the next business day. This cut-off time applies to order handling only and does not affect transit times.
Shipping & Fulfillment
We fulfill orders through our local warehouses and international shipping partners based on inventory availability and the delivery destination.
Local Fulfillment: When inventory is available locally, orders may be fulfilled from our warehouse in California United States.
- Estimated delivery time: 3–5 business days.
Standard International Shipping: If local inventory is unavailable, your order may be fulfilled through one of our international shipping partners.
- Estimated delivery time: 7–15 business days.
Estimated delivery times are provided for reference only and are not guaranteed. Customs inspections, carrier delays, severe weather, public holidays, remote-area delivery, or other circumstances outside GRxplore's reasonable control may result in additional transit time.
Shipment for an order with multiple items
We aim to have all your items delivered together. However, due to varying shipping options, we may occasionally send products separately. You will receive a shipment notification email once an item is dispatched.
Backorders: If one or more of the items in your order are completely out of stock globally, your order will not ship until all items are available. Our team will promptly reach out to you via email with an update regarding any longer processing times.
Order Cancellation
To cancel your order before the product is shipped, please contact us promptly. If the product has already been shipped, cancellation is not possible. To cancel your order after receiving the products, please refer to our return policy.
Customs, Duties & Taxes
European Union Orders: Orders delivered to addresses within the European Union may be subject to applicable VAT in accordance with local regulations. Unless otherwise stated at checkout, applicable VAT is the responsibility of the customer and may be collected by the shipping carrier or local customs authority during the import or delivery process.
Where the EU's temporary €3 customs duty applies to eligible low-value imported goods, this duty is covered by GRxplore and will not be charged separately to the customer.
Orders Outside the European Union: Orders delivered outside the European Union may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country. Unless such charges are expressly stated as included or prepaid by GRxplore, all applicable import-related charges are the responsibility of the recipient and may be collected by the shipping carrier or local customs authority upon delivery.
Depending on local customs requirements, the carrier or customs authority may request additional recipient information to complete customs clearance.
Shipping Address
Please provide a complete and accurate shipping address and up-to-date contact information at checkout. Customers are responsible for reviewing their shipping information before placing an order.
If you notice an error after placing your order, please contact us as soon as possible. Once an order has been shipped, we may be unable to modify the delivery address.
Package Tracking
Enter your tracking number in the link below to check the status of your order: https://www.17track.net/en
Please feel free to reach out to us at info@grxplore.com if you have any further questions or concerns.