Shipping policy
Free Shipping
We offer free standard shipping on orders over $100—worldwide.
For U.S. orders (including Alaska, Hawaii, and all U.S. territories): Free shipping on orders over $100 applies to every address across the United States. No exceptions.
For orders below $100, we will charge a flat shipping fee of $10.
For international orders: Free shipping is available for most countries, but excludes remote or hard-to-reach areas as defined by our carriers. If your address falls into that category, we'll contact you before processing your order.
If you are not sure if your address is eligible for free shipping, you can email info@grxplore.com with a list of the items you're interested in and your shipping address.
Order Processing
Processing Time: We process all orders within 48 hours (excluding weekends and holidays). Please allow 1-2 business days for total order processing before shipment.
Cut-off Time
Orders placed before 4:00 PM Pacific Standard Time (PST) on business days will be processed the same day. Orders placed after 4:00 PM PST, or on weekends and federal holidays, will be processed on the next business day. This cut-off time applies to order handling only and does not affect transit times.
Delivery Time
Standard Shipping, using 4PX & YunExpress: 7-15 business days.
In case an item is out of stock, we will promptly communicate with you to provide updates. The estimated delivery time applies to those states eligible for free shipping. To ensure a smooth delivery process, please make sure to provide an accurate street address and up-to-date contact information during checkout.
Note: Delivery times may be subject to delays caused by unforeseen circumstances, including weather.
Shipment for an order with multiple items
We aim to have all your items delivered together. However, due to varying shipping options, we may occasionally send products separately. You will receive a shipment notification email once an item is dispatched.
Backorders: If one or more of the items in your order are completely out of stock globally, your order will not ship until all items are available. Our team will promptly reach out to you via email with an update regarding any longer processing times.
Order Cancellation
To cancel your order before the product is manufactured or shipped, please contact us. Cancellations/refunds before manufactured or shipped are subject to a 3% payment processing charge which goes to the payment processor (This is a charge that we do not get back). If the product has already been shipped, cancellation is not possible. To cancel your order after receiving the products, please refer to our return policy.
Customs, duties and taxes
When ordering GRXPLORE products, you are responsible for ensuring lawful importation into the destination country. The recipient acts as the importer of record and must comply with all laws and regulations of the destination country. Additional customs clearance charges should be borne by the recipient; for more information, please consult your local customs office.
P.S. Customs clearance procedures may cause delays beyond our original delivery estimates.
Package Tracking
Enter your tracking number in the link below to check the status of your order: https://www.17track.net/en
Please feel free to reach out to us at info@grxplore.com if you have any further questions or concerns.